THE ZONE STORE - POLICIES

POLICIES - RELATED TO THE ZONE STORE

SHIPPING AND DELIVERY

You will received your order within 7 days of placing your order. If it needs to be customised or if the pin code is out of delivery zones, then it can take upto 14 days.

ORDER TRACKING

You can track your order on the TRACK MY ORDER section of the website.

MODIFY ADDRESS

You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of the website.

CANCELLATION

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on the Website. This does not include items purchased on sale. Any amount paid will be credited into the same payment mode using which the payment was made.

Tap on “My Orders” section under the main menu of your Website and then select the item or order you want to cancel.

RETURNS AND EXCHANGE

You can return or exchanger an item if it is damaged, or if the size is not as per what you ordered within the specified return/exchange period (check product details page for the same). Please make sure, that the product remains unused and is preserved in its original condition along with the tags and packaging. 

RETURNS

You can return products purchased from our site within the specified return/exchange period (check product details page for the same), except for our non-returnable products.

Create a 'Return Request' under “My Orders” section of Website. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode.

EXCHANGES

You can create exchange for products within the specified return/exchange period (check product details page for the same) under “My Orders” section of the Website. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

PICK-UP: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

For an exchange, hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.

SELF-SHIP: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. 

You can send the return to the following address:  

The Zone 360. 2nd Floor, Link corner mall, Junction of 24th & 33rd Road, Bandra West, Off Linking Road, Mumbai 400 050

At any time, you can track the status of your return/exchange requests under “My Orders” of the Website

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on the Website.

The following EXCEPTIONS and RULES apply to this Policy:

- Customised products

- Innerwear, socks, sleepwear.

- In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

During Pick Up, our delivery agent may do a quality check on the return. The refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. 

If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we offer you an option to exchange items purchased by you for same or different sizes of same style or for any other item of the same or different value within the specified exchange period subject to your address being serviceable for an exchange.

REFUNDS

Net amount paid by you (excluding instant cash back/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable as the case may be, for an exchange.

SP Fitness shall reserve the right to restrict exchange of the items purchased if customer in any way breaches or misuse this policy, as determined in at our discretion. 

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.

GST

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST of 18% is included in the rates on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

If you return the product in the same month, the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made if returned after month end. Rs. 100 will be deducted for transport charges.